Daily Wire Tip Nov. 11: Taking Orders and Payment at Shows
Daily Wire Jewelry Making Tip for
November 11, 2010
Question:
I purchased the complete Beginner Series, and really love making the jewelry. I am having a very hard time keeping wire in stock. You stated that you take orders for some of the jewelry, like the unisex bracelets. Do you have the customer pay a percentage when placing the order, pay for the whole item in advance, or pay when it is received?
-Cindy in El Paso, Texas
Answer:
Wow Cindy, to be making and selling your jewelry so quickly that you can’t keep wire in stock – what a wonderful dilemma! Yes, to be able to get an item like a bracelet or a ring to fit a customer perfectly, I take a lot of orders. When I take an order, I collect payment in full; in exchange, I pay for the shipping, which is a tax deduction if you have a business.
I would like to advise you never to make and ship an item, and then sit around waiting for the payment! If you take credit cards, you could swipe the card and then not submit it for payment until the item is received, but that too can be a challenge as occasionally a customer will stop payment on either a credit card or a personal check! The Wire-Sculpture Faculty and I talk a lot about taking orders, types of payment and how to close sales in our Definitive Guide – which really is a valuable tool for anyone who is serious about selling their work.
Answer contributed by Dale “Cougar” Armstrong
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custom orders, how to sell jewelry, jewelry tips, selling jewelry
Filed under:Daily Wire Jewelry Tips‚ Sales, Marketing, Shows, & Display
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Since I have been selling my handmade pieces (thanks mainly to Dale!), I have received requests to make a certain piece of wire-wrapped sea glass that I am displaying. I do not take any money up front since (1) the piece may not come out exactly as the prototype is and (2) as I explain to the customer, if s(he) decides that it is not suitable, I will sell it anyway. And since I only use surf-tembled sea glass the customer might choose a unique shape and, of course, I usually see something else to do with it that I like but, then, no two pieces are the same. However, the “puffy” hearts have been a big hit and customers ask for it to be done in a certain color and they come out pretty much according to formula. Thanks, Dale, for your wonderful videos. And Cindy, good luck with your new-found passion.
Hi,
I always get at least half in advance on an order, but I will be getting the whole payment in advance from now on. I have had many people change their minds after i make them a special order. I’ve been able to sell the item to someone else udsually if it fits. Wow and I’ve been making jewelry for almost 5 years and I didnt know shipping was a tax deduction for a business! Thanks for the info!
JoAnn
Congrats to Cindy! Occasionally I have the customer meet me at my studio and choose their gemstone center piece. I have taken orders with as little as 25% down but always get full payment before shipping…
Thanks Dale for the info, I had a show Sat., excellent sells. I only took 2 orders. This show was a private show, friends and friends of friends. I took $20.00 down, in case I had to order supplies. I will have to see if they pay the rest after I make their order. Everyone loved the wirework and stated they had never seen anything like it. I will ask for full payment in the future.
You are welcome Cindy – glad I could help. (Congrats on your successful show too!)